Nidl runs the admin.Your team runsthe clinic.
Every call answered, every visit booked, every coverage check and claim handled — by a team of AI agents built for Canadian paramedical and dental practices. Your staff approve what matters.
The busywork is
winning.
Phones you can’t answer. Chairs that no-show. Coverage nobody had time to check. The same visit re-keyed into five tools that don’t talk to each other. Your team became the integration layer.
Source: Canadian Medical Association · the same drain hits every front desk in Canada, paramedical and dental included
Call back
re: Tue
no-show
Resubmit
claim ✕3
Seven places to look. Every gap becomes a missed call, an empty chair, or a claim nobody resubmitted.
- Call answered & bookedNew patient · Tue 2:30
- Coverage checked$420 of $500 remaining
- Approved by PriyaFront desk · one tap
- Patient texted“You’re booked — see you Tue.”
Nidl did three of these four steps. Your front desk did the one that needed a person.
Meet your agents.
Front-office agents every practice needs, plus the extended-benefits billing agents built for paramedical and dental — each one working under your team’s approval, on the rails you already use.
Reception
Answers inbound calls, handles common questions, and routes the rest to the right person.
Scheduling
Books, reschedules, and cancels — and fills openings from your waitlist.
Reminders & no-shows
Confirms upcoming visits by call, text, and email so fewer chairs sit empty.
Coverage & benefits
Checks plan details and remaining maximums before the visit, so nobody is surprised at the desk.
Claims & direct billing
Submits over TELUS Health eClaims and CDAnet, then posts the result back.
Pick your agents.
Go live in weeks.
Three steps to a working front desk and billing back office — no EMR changes, no rip-and-replace, and a human approving anything that matters.
- 01PICK
Pick the agents you need.
Start with reception and reminders; add coverage and claims when you're ready. Choose the agents that match your front desk and your billing — turn more on any time.
ReceptionOnReminders & no-showsOnCoverage & benefitsOnClaims & direct billingOnDenials & short-payAdd - 02CUSTOMIZERULE R-02 · BOOKINGIf a new-patient call comes in
And the provider is a physiotherapist
Then offer the next 3 open slots · confirm by text✓ YOUR RULE · SAVEDAgents follow it every timeCustomize to your practice.
Your hours, your providers, your payers, your rules. Nidl learns how your practice books, bills, and talks to patients, and every agent works to those rules — not a generic script.
- 03GO LIVE
Go live in weeks — you stay in control.
No rip-and-replace. Agents start working over the phones and claims rails you already use, and every action lands in one workspace for a human to approve, edit, or override.
WORKQUEUE · LIVECOVERAGESandhu, PriyaPhysio · visit today 3:15AGENT CHECKED$420 of $500 remaining — good for today’s visit
The agents work.
One workspace
holds it all.
Nidl sits above your phones, your calendar, and your billing rails and gives every agent one place to work. Every call booked, coverage checked, and claim submitted lands in a single queue — finished work waiting for a yes, not five tools to reconcile.
Built for the clinics that feel it most.
Every practice drowns in admin. We start where a full billing engine pays for itself this month — then the same workspace and the same agents expand to primary care and health systems.
AI does the work.
Your team has the final say. Always.
Hosted in Canadian cloud regions. PHI never leaves the country. Full detail on the Security page.
Every consequential agent action is approved, edited, or overridden by a person.
Every action is logged — what each agent did, and who approved it.
Works over fax, TELUS Health eClaims, and CDAnet — the rails you already run on.
Asked and answered.
Do I replace my EMR or booking system?
No. Nidl sits above the tools you already run — your EMR or PMS, your phones, your claims rails. Agents work over them; nothing gets ripped out.
What can the AI do without my approval?
Nothing consequential. Every booking, coverage note, claim, and message lands in one queue as finished work waiting for a person to approve, edit, or override. That loop is the product, not a setting.
Where does patient data live?
In Canadian cloud regions, and it never leaves the country. The Security page covers residency, encryption, audit, and every vendor we share with.
How long until we’re live?
Weeks, not quarters. Pick your agents, we tune them to your hours, providers, payers, and rules — then they start working on the rails you already use.
What does the pilot cost?
Pilot terms are co-designed with each founding practice — that’s part of what the 90 days is for. The workflow review call covers cost, scope, and what we measure.
Does it work with my phone system?
No new hardware, and no changes to your phone lines. Nidl works as an invisible layer over the phone system you already run — agents answer the same lines your patients already call. We confirm your setup in the workflow review.
What happens when the AI isn’t sure?
It stops and asks. Low-confidence items are routed to your team with context, never guessed at. You’ll see exactly what the agent saw and why it paused.
90 days. Measurable
admin time saved.
Or we’ll be the first to say so.
Three to five paramedical, dental, and primary-care practices in BC. Co-designed workflows, white-glove onboarding, no EMR replacement, Canadian hosting from day one.