Live in weeks.
You stay in control.
A working front desk and billing back office, over the rails you already run. Three steps to go live, and a human approving anything that matters.
Pick the agents you need.
Choose the agents that match your practice — reception and reminders to start, coverage and claims when you're ready. Turn more on any time; you never buy the whole thing to get value from one agent.
Customize to your practice.
Your hours, providers, payers, and rules. Nidl learns how your practice books, bills, and talks to patients, so every agent follows your playbook — not a generic script.
Go live in weeks.
Agents start working over the phones and claims rails you already use. No EMR swap, no data migration, no rip-and-replace. You can be live in weeks, not quarters.
Human-in-the-loop
is the product.
Not a disclaimer, not a low-confidence fallback. Every agent action lands where a person can see it and own it.
Agent acts
An agent answers the call, checks the coverage, or submits the claim — the actual work, end to end.
It lands in the workspace
Every action becomes one clear item, with the source, the context, and the drafted next step attached.
You approve, edit, or override
A person makes the call on anything that matters. Nothing consequential goes out on its own.
On the rails you
already run.
Non-disruption is the fastest path in. Nidl works over Canada’s real communication and billing rails today — no national interoperability required.
Phone & voice
Answers and places calls, so the front desk stops being the bottleneck.
Fax
Still how much of Canadian healthcare moves — Nidl reads and routes it.
TELUS Health eClaims
Submits paramedical claims and posts the result back.
CDAnet
Direct dental billing to the private payers your patients carry.
Email & SMS
Confirmations, reminders, and patient balances across channels.
Your EMR
Stays the system of record. Nidl is the system of work above it.
Rails Nidl works over — described as capabilities, not endorsements.
Low-risk first.
Human review always.
Start with the low-risk, high-value work and keep clinical judgment with people — a measured, auditable rollout you control, agent by agent.